Qualities of a Good VoIP Provider

Although technology has revolutionized businesses in Singapore in the last 20 years, majority are still using standard telephones for communicating with clients, prospects, business partners and employees. Your telecommunication needs depend on the nature of your company and the features that you deem necessary to keep up with the demands of your operations.

One service provider can provide the most basic services, while the other could give you all the functions and features you’re looking for with a couple of nice-to-have additions. Regardless of the industry you are in or specific requirements, one thing is essential and should be scrutinized well when looking into switching to Voice over Internet
Protocol (VoIP) service—an outstanding tech support and customer service.

So what makes a great Voice over IP service provider? How can you tell if a prospect carrier can meet your company’s demands and expectations? How to determine a knowledgeable service company that can provide more than just surface-level solutions? Although what’s great for some may not be good enough for others, we have listed down the top qualities of a reliable VoIP service provider in Singapore.

1. Knowledgeable and Live Customer Service Representatives

Talking to a live customer service representative who is knowledgeable about the product makes better and quicker solution. It also provides that personal appeal, fostering trust and healthy relationship between the service company and the customer.
Moreover, dealing with live personnel rather than an automated message or through an e-mail means that someone can immediately tell you whether your system with cloud voip benefits in Singapore needs an upgrade or a downgrade to function properly. When you can call for a live support anytime and work with professionals who know the ins and outs of your system, you know you have found your dream team. When looking for a Voice over IP service provider, make sure they take the time to look through and understand your business to ensure smooth partnership in the long run.

2. Proactive Monitoring and Service Management

A good service carrier is also able to do the necessary monitoring and management of our system. For cloud-based VoIP, constant monitoring is important to ensure efficiency of operations of your company. This quality also significantly contributes to safeguard the security of your data and help detect malicious activities right away.

3. Simplified Customer Management

Rather than being passed on from one department to another, a good customer service means providing a seamless experience to their clients while taking care of the support issues. For example, when calling for an account manager or a tech support representative, you should not be put on hold longer than a couple of minutes nor forwarded to the wrong department before reaching someone who can address your problem.

4. Comprehensive Service Offerings

The work ethics nowadays have changed. Today, work is about speed and agility. Whether you are managing a small start-up company or a large corporation with various departments, it pays to work with a service provider in Singapore who offers more than just a specific set of services and can formulate a service plan that meets your needs. Look for a service provider that has comprehensive service offerings. A carrier that offers a range of related business needs, like broadband connections and data centre services, means that they can provide services and support across all departments and channels.

5. 24/7 Availability

Even the most technically stable company can go down, if glitches are not addressed immediately and properly. Therefore, choose a carrier that does not only give you the best VoIP functions, but also provides round-the-clock support. Check out the website of a service provider or ask them directly to know whether they provide 24/7 technical support (including holidays). You may also want to know if they are accessible online in case of minor glitches you can fix right away.

6. Able to Adapt to Growing Demands

As your business grows, your needs also grows, making scalability an important factor when searching for a VoIP in Singapore. Will a prospect carrier be able to accommodate your needs as your company flourishes? Many providers offer mid-level solutions that are enough for handling day-to-day calls, conference calls, multiple extensions, voice recording, voicemail and faxing. However, if you plan to grow and expand your company, look into the enterprise plans they offer to ensure your Voice over IP system can grow with your business.

7. Undeceiving Offers

VoIP services are typically inexpensive, but don’t be deceived by their ads. For instance, a plan priced at $14 a month may have hidden charges like originating and terminating call fees. A good service provider should disclose complete information about the offer and should be able to recommend a more suitable option based on the needs of your company.

From increased productivity rate to significant savings, it is no surprise why many organizations and business are switching to VoIP in Singapore. However, finding a reliable service provider is crucial in making sure that your VoIP service works for your business.

Many service carriers out there claim to provide the best services in the industry, but fail to provide satisfaction to their clients in terms of technical support and customer service. Whatever a carrier’s ranking or plans they offer, a good and reliable Voice over IP provider is one that can provide you with necessary—and nice-to-have—features for your business and most importantly an excellent customer service and tech support.